Refund Policy: How do refunds, returns, and exchanges work?
In case you have a damaged or incorrect product: you are required to submit a photo evidence within 5 days of receiving the item. If the claim is approved, a refund will be issued.
If the product packaging is damaged, but the product itself is intact, you must submit a claim to the shipping carrier directly.
Missing order: In case a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 5 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.